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Get an insiders view on the Airline Industry, Crew Lifestyle, Airline Interview Process, and the Flight Attendant Job Outlook.

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All Airline Checklist Basic Requirements Become A Flight Attendant Career Assessment Interview Tips The Need For Pre-Qualification The Reality Of Getting Hired White Paper

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7/18/2019 0 Comments

The reality of hireability

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Airlines spend close to $25,000 to train 1 flight attendant. In your airline training you will be expected to maintain a 90% average on all your exams.

​You can imagine that if an airline hired someone unprepared for this training due to insufficient education, experience, or standards of professionalism, that they would quickly drop out of the training, and the airline will have lost a good portion, if not all, of that initial investment. It is in their interest to hire only the best to protect their return on investment.


An average initial training class may have 50 new hire flight attendants at a major US carrier. 17% of those 50 will drop out or otherwise not make the grade. That's 8.5 students that will be sent home due to insufficient grades, performance, or both. Within the first year on the job the airline will lose another 5-12% of the 41.5 new hires left to dropouts and performance failures, which leaves 36 of 50 original new hires. That's a loss of 14 flight attendants per class. 

Suppose the airline is hiring for 500 positions and will be conducting 10 initial training classes of 50 each. They will lose 140 new hires within the first year of employment due to dropouts and performance failures. 


Now, to put this in perspective, remember that each flight attendant new hire costs the airline $25,000 to train. If they lose 140 new hires within the first year the airline will suffer a loss of approximately $3.5 million! This number is even higher for Regional US carriers who battle 70-80% average attrition rates within the first year! This high turnover in Regionals may sound like good news for you as positions continually open up for you to take advantage of, but actually hurt the airline's stability. 

Airlines are desperate to decrease this statistic and are catching on that they must increase the standard for the position and protect their investment.... you. And as they do, the vast amounts of money they would lose on dropouts and performance failures can go back into the successful operation of the airline and into the pockets of their employees.

Airline ACE is raising the standard for tomorrow's aviation professionals. When you complete an Airline ACE training, you will be the most attractive applicant and airlines will be setting the standard against YOU. This is the expectation we have for your performance going forward as well.


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    Carlin Clarke is a Flight Attendant Purser (retired) and Professor of Aviation Science. She is currently pursuing her PhD in Human Capital Development, with focus speciality in the Flight Attendant workforce.

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